KOKOE Education Services

Map Training to NPS Drivers: We use customer and stack-holders feedback to identify key friction points to customize our training modules.
 
Below are the suggested training modules which can be modified based on the requirements.

Customer Empathy & Service Excellence
 
Focuses on understanding customer needs, emotional intelligence, and handling critical conversations with confidence.
Outcome: Builds stronger rapport with customers and reduces escalation rates.
 
Process Thinking & Continuous Improvement
 
Teaches teams how to identify bottlenecks, eliminate inefficiencies, and take ownership of streamlined workflows.
 
Outcome: Faster turnaround times and reduced customer wait or rework.
 
Effective Communication Skills
 
Covers verbal, non-verbal, and written communication for customer-facing and internal coordination.
 
Outcome: Clear, confident, and professional interactions that build trust.
 
Problem Solving & Decision-Making Frameworks
 
Equips employees to resolve issues independently, with structured thinking and ownership.
 
Outcome: Quicker resolution of customer issues and improved internal confidence.
 
Customer Journey Mapping & Feedback Interpretation
 
Helps teams view service from the customer’s lens and connect feedback (including NPS) with actionable behavior.
 
Outcome: Personal accountability and alignment with organizational CX goals.